Refund and Returns Policy

At Yisha Afro Foods, we are committed to delivering the best quality African food products to your doorstep. Your satisfaction is very important to us. This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

1. Returns Eligibility

Due to the perishable nature of our products, we only accept returns in the following situations:

You received the wrong item.
The item arrived damaged or defective.
The product is expired upon delivery (must be reported immediately).

Unfortunately, we cannot accept returns for:

Opened or used items.
Perishable items (e.g., dried vegetables, seafood, spices) unless damaged on arrival.
Items returned more than 48 hours after delivery.

2. How to Request a Return or Refund

If your order qualifies for a return or refund, please contact us within 48 hours of receiving your item:

Phone: 07778 696 358
Email: olowukafilat65@gmail.com

Include:

Your full name
Order number
A clear photo of the item (if damaged or incorrect)
A description of the issue

3. Refund Process

Once we’ve reviewed your request and confirmed eligibility, we will notify you of the approval or rejection of your refund.

Approved Refunds: Will be processed to your original payment method within 5–10 business days.
Shipping Fees: Are non-refundable unless the error was ours.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us using the details above.

5. Cancellations

Orders can only be cancelled before they are shipped. If your order has already been dispatched, you will need to follow the returns process (if applicable).

6. Questions?

If you have any questions or need help, don’t hesitate to reach out.

07778 696 358
olowukafilat65@gmail.com